Author's articles
Personal Effectiveness, Focussed Questions to Remove Blocks to Action
By Kate Tammemagi · 13 years ago
A key aspect of personal effectiveness is the ability to clear your mind, to remove blocks to clear thinking and begin looking at the problem afresh.
Do you ever feel as if you are knocking ...
Proper Email Etiquette for a Customer Service Department
By Kate Tammemagi · 13 years ago
Customers are making more use of email to contact a customer service department as this medium is quick, easy and it avoids annoying phone procedures. The email response that the customer gets from your customer ...
Team Management - Getting Your Employees to Work as a Team
By Kate Tammemagi · 13 years ago
Getting your employees to work as a team may seem daunting. When you look at their shortcomings, the poor communication or lack of effectiveness, you may think they can never change. They are good people, ...
Managing your Sales Leads Through The Sales Cycle
By Kate Tammemagi · 13 years ago
The Sales Cycle is a great model to use to help you to plan, to set goals and to increase success in sales. Success comes from managing each stage of the sales cycle effectively. This ...
Communicating Effectively, Tips for Effective Workplace Communication
By Kate Tammemagi · 13 years ago
Communication in the workplace is not the same as communicating outside work. You will have to work with all sorts of people. You will be communicating with them, building relationships, influencing and persuading them. All ...
Communication Skills - First Steps in Communicating Effectively
By Kate Tammemagi · 13 years ago
Competence with communication skills is essential in the workplace. By competence we mean working at how you communicate, so that you get better and better at communicating effectively with all of those people with whom ...
Presentation Skills - Tips for Making Effective Presentations
By Kate Tammemagi · 13 years ago
The ability to make an effective presentation is important to many in the business world. The presenter may be presenting to a group of managers, colleagues or clients. The presentation will have a definite purpose, ...
Training for new Managers - What Managers Need First to be Effective in the Management Role
By Kate Tammemagi · 13 years ago
Training new Managers is essential to the effectiveness of any organisation. It is amazing that many organisations put time, effort and money into training their staff, but leave their new Managers to find their own ...
Telephone Skills Training - the Structure of an Effective Telephone Call
By Kate Tammemagi · 13 years ago
Every telephone contact is important, and training your staff in handling each call professionally and effectively is essential. Telephone skills training should be done in short sessions on an ongoing basis. Refresher training is good ...
Key Sales Techniques - Profile Your Customer Groups and Prepare Sales Presentations for Each Group
By Kate Tammemagi · 13 years ago
Sales people who approach their potential Customers by telephone or directly constantly seek sales techniques or tips to improve their sales. One of the challenges for all sales people is that people are different, what ...
Team Building: How to Build a High Performing Team
By Kate Tammemagi · 13 years ago
A high performing team is every leader’s dream. The leader of any team wants to build a team that want to achieve, that knows how to achieve and who enjoys getting better and better. How ...
Defining the Role of a Customer Service Representative to Improve Customer Service Excellence
By Kate Tammemagi · 13 years ago
Every Company now appreciates the need for Customer service excellence, and the importance of this in achieving Customer loyalty. But how do you ensure that your Customer Service personnel will achieve excellence in every interaction ...
Managing People Assertively, the Importance of Assertiveness in Management
By Kate Tammemagi · 14 years ago
The concept of assertiveness is a foundation stone in managing people. A sound grasp of the concept of assertiveness will give every Manager a clear focus and the language tools to communicate effectively with team ...
Team Building Goals - What are the Objectives of Team Building?
By Kate Tammemagi · 14 years ago
Success in building high performing teams in any organisation has huge benefits for the business, its Customers, the teams and for each team member. To achieve success in team building, it is important to have ...
Sales Presentations, Success in the First Contact Sales Meeting
By Kate Tammemagi · 14 years ago
The first contact sales meeting happens only once! The first sales presentation is a big opportunity, and for those new to sales, the experience can be daunting! Many professionals, such as accountants or solicitors, are ...
Customer Service Role-plays, designing a Customer Service Training Module
By Kate Tammemagi · 14 years ago
Using customer service role-plays in a training module is very effective both for new staff and for existing customer service staff. New staff get an opportunity to practice your typical interactions and scenarios in an ...
The Objectives in Managing People - People Management
By Kate Tammemagi · 14 years ago
People management is a complex role and there are many different competencies and skills required. The new Manager or Supervisor will have a much higher chance of succeeding in managing their people, if they have ...
The Definition of Exceptional Customer Service
By Kate Tammemagi · 14 years ago
A clear definition of exceptional Customer service is important for any business. When is a Customer service experience exceptional, when is it BAD and when is it good, but NOT exceptional? Everyone knows that Customer ...
Improving Management Style - Methods of Reinforcement
By Kate Tammemagi · 14 years ago
All effective Managers use good methods of reinforcement and use them effectively. It is impossible to train staff, motivate teams or achieve a high level of performance without them. Any manager can improve their management ...
Management Coaching, Using Learning Styles in Coaching and Training
By Kate Tammemagi · 14 years ago
In management coaching, we can assume that individuals will learn in a very definite way. For example, a Manager may assume that if you tell them, people will learn; others will say that it is ...