Good customer service-we talk a lot about it, but what does it really mean? Most of us can think of a time when we were on the receiving end of good customer service-when someone did ...

When a colleague, co-worker or business associate loses a family member, do you find yourself stuck on the etiquette of sympathy? Do you wonder how you should handle this kind of situation? Do you worry ...

One day as you are approaching the two lane bridge leaving the island where you live, you look up and see an ambulance with lights flashing coming over the top. There is a pick-up truck ...

In planning traditional conferences and meetings, you consider who your target audience is, what topics need to be covered, who your keynoters and workshop presenters should be, and how much time should be allotted for ...