Author's articles

BENCHMARK THAT PATIENT
By Steven L May, Cvj, Vrce · 1 year ago
YOUR NUMBER TWO HOSPITAL LINE-ITEM EXPENSE IS YOUR NUMBER ONE PATH TO BETTER PATIENT OUTCOMES The consistency of "C" grade veterinary medical practices is provided nationwide for clients and their pets. If this opening statement ...
READY, SET, GO, and IMPLODE
By Steven L May, Cvj, Vrce · 1 year ago
You just returned from VMX 2030 or The Western Veterinary Conference to further illuminate yourself with CE education, the latest and most significant industry products and services, and arrive at your hospital recharged, refreshed, and ...
The Illusion of CSR Training Is Finally Reality - BUILDING A PROFESSIONAL CAREER PATH FOR CSRs
By Steven L May, Cvj · 2 years ago
The time was 1976. I was just starting my veterinary medicine career—working the front desk, cleaning cages, helping technicians hold animals, filling prescriptions, and reading fecal floats. In those days, everyone on the team fulfilled ...