Author's articles
Top 3 Technology Trends for Small Business in 2025
By D Edward Levy · 2 days ago
Small business is the foundation of any modern economic ecosystem and in most markets, the majority of businesses are classified as small. The Small Business Administration indicates that 99.9% of all businesses in the US ...
AI Technology That Drives Small Business
By D Edward Levy · 1 week ago
Artificial Intelligence (AI) has certainly made its mark in the media with the terminology being used more frequently and across different mediums over the last few years. Valuations are also ramping as the AI market ...
More With Less: Focusing on Development
By D Edward Levy · 2 weeks ago
Small and midsize businesses depend on entry level workers to maintain day to day operations as well as deliver customer service for those businesses that are consumer facing. The pandemic created seismic shifts in the ...
AI Technology Can Deliver Advances in Training Effectiveness
By D Edward Levy · 3 weeks ago
Small and midsize businesses depend on frontline teams for day to day operations. Businesses that are customer facing have even more reliance on their frontline personnel to deliver critical customer service and other revenue generating ...
Small Business Owner’s Mindset & Merchant Mentality
By D Edward Levy · 4 weeks ago
Small businesses are considered the engine of any modern economy and in the US alone, small businesses created 55 percent of jobs between 2013 and 2023 (US Bureau of Labor Statistics). Many of these small ...
Social Media Marketing Check Up for Small Business
By D Edward Levy · 1 month ago
Small businesses are essentially the backbone of any modern economic ecosystem and in the US alone, 99% of all businesses are categorized as a ‘small business’. Owning and operating a small business has its own ...
AI Addresses Key Contact Center Challenges
By D Edward Levy · 1 month ago
Contact centers still play a critical role in the customer service chain. A recent Convin survey suggested that 71% of customers still prefer personalized interactions and negative experiences can have far reaching impacts to the ...
Small Business Management Check – In
By D Edward Levy · 1 month ago
In the United States alone, 99% of all businesses are considered small businesses but within the category itself, businesses can range in size. Many small businesses require teams of employees to perform job related tasks ...
Incoming Trump Administration Fuels Small Business Optimism
By D Edward Levy · 1 month ago
Small business plays a crucial role in the ecosystem of any modernized economy. In the US alone, it is estimated that 99% of businesses are considered small businesses and these entities power economic activity in ...
Top New Year Trends for Contact Centers
By D Edward Levy · 2 months ago
Contact centers are at the crossroads of demand and technology. A recent McKinsey survey indicated that call volumes were expected to rise in the past year as more consumers prefer to interact with a human ...
A Complete Suite of Entry Level Training Programs
By D Edward Levy · 2 months ago
Small and midsize businesses depend on their frontline teams for day to day operations and delivering customer service. The business can see short and long term benefits when Individuals in frontline teams have the necessary ...
Driving Performance with These Three SMB Priorities
By D Edward Levy · 2 months ago
Small and midsize businesses continue to prove their resilience in the face of shaky global economic fundamentals. For the first half of 2024, a Statista survey of small business owners indicated that 30% of respondents ...
Training Trends for Small Business: 2025
By D Edward Levy · 2 months ago
Small businesses are an integral part of the entire business landscape with recent statistics pegging 90% of all worldwide businesses classified as a small business. Small businesses also provide 50% of jobs, essentially powering the ...
SMALL BUSINESS: Areas of Opportunities to Focus On
By D Edward Levy · 3 months ago
Small business optimism took a dip recently with the NFIB reporting the August index at 91.2, down 2.5 points from the month before. Expectations for higher sales also dropped 9 percent which drove the overall ...
Driving Efficiency and Productivity from Frontline Teams
By D Edward Levy · 3 months ago
Although the coronavirus pandemic is becoming a distant memory, small and midsize businesses are still feeling the impacts of lockdowns when it comes to hiring and maintaining service levels for frontline teams. In the United ...