Author's articles
A Complete Suite of Entry Level Training Programs
By D Edward Levy · 5 days ago
Small and midsize businesses depend on their frontline teams for day to day operations and delivering customer service. The business can see short and long term benefits when Individuals in frontline teams have the necessary ...
Driving Performance with These Three SMB Priorities
By D Edward Levy · 5 days ago
Small and midsize businesses continue to prove their resilience in the face of shaky global economic fundamentals. For the first half of 2024, a Statista survey of small business owners indicated that 30% of respondents ...
Training Trends for Small Business: 2025
By D Edward Levy · 5 days ago
Small businesses are an integral part of the entire business landscape with recent statistics pegging 90% of all worldwide businesses classified as a small business. Small businesses also provide 50% of jobs, essentially powering the ...
SMALL BUSINESS: Areas of Opportunities to Focus On
By D Edward Levy · 1 month ago
Small business optimism took a dip recently with the NFIB reporting the August index at 91.2, down 2.5 points from the month before. Expectations for higher sales also dropped 9 percent which drove the overall ...
Driving Efficiency and Productivity from Frontline Teams
By D Edward Levy · 1 month ago
Although the coronavirus pandemic is becoming a distant memory, small and midsize businesses are still feeling the impacts of lockdowns when it comes to hiring and maintaining service levels for frontline teams. In the United ...