ITIL is the accepted service management service framework for best practices for the provision of Information Technology services and is a basis for aligning business needs with IT. ITIL was established by the UK government ...

CRM software solutions have progressed considerably in recent times. While the key ingredient in a successful system is always the design and planning, the software solution can also make or break your CRM. The first ...

CRM Software is a key business strategy whether you are a large enterprise with thousands of customers or a small business with a select, but equally important customer base. Generally, your strategy will be the ...

At its core Customer Relationship Management (CRM) is a business strategy and underlying that strategy is a number of CRM software applications, including marketing and customer service. Companies use these applications to make their customer ...