Routing Telephone Calls
Computers & Technology → Technology
- Author Kieron James
- Published June 21, 2010
- Word count 456
What do you think is most likely to happen if you were unable to answer a call from a prospective customer? If you are using the traditional telephone system, it is very likely that you will be unable to answer all the calls and there is a very high probability that the customer dials the number of your competitor. In this day and age, is it really worth losing customers to competition just because you don't have a good inbound call handling system? And when there are several telecommunication companies offering you a wide range of cost effective services to choose from, there is no reason why any company, big or small, should lose their customers to competition.
By using call management features offered by telecommunication companies, you can rest assured that all the calls with be dealt with. If a call cannot be answered by a human being the caller will be routed to an interactive voice menu where he could be presented with various options to choose from. The call could also be routed to the mobile number of the business owner or any of the employees by using a feature called Hunt Group. This is also called Follow Me Routing. This allows businesses to prevent losing customers and they are also able to create a professional appearance by answering calls at all times and improving customer experience.
Hunt Groups are one of the most powerful and popular features of call management services. By using a Hunt Group, businesses can control every inbound call. It can be ensured that each and every inbound call reaches a point of contact. Calls can be routed to fixed land lines and mobile phones in national and international destinations in a wide variety of ways. The Hunt Groups can be configured for four different destinations in each level and there are up to ten distinct levels. Each level can also be configured with how long the phone should ring before moving on to the next destination.
During different times of the day, different hunt groups can also be configured. Businesses can use a particular hunt group to receive maximum calls during peak hours and another hunt group to receive support calls during out of hours. After setting up a Hunt Group it can also be modified as and when required. Any changes that are made are implemented instantaneously. This is especially useful during events of disaster. The customers who call in need to have a seamless experience whether the business is in the middle of a disaster or not. That is a mark of professionalism and great customer experience.
To know more about hunt groups and 0845 numbers, 0800 numbers, 0844 numbers, premium rate numbers, freephone numbers and 0330 numbers, visit Numbertalk.
Kieron James is the CEO of Numbertalk which is a trading name of Zimo Communications Limited, a UK digital communications company established with quality of service as its principal objective. For more information please visit http://www.numbertalk.co.uk/.
Article source: https://articlebiz.comRate article
Article comments
There are no posted comments.
Related articles
- The Ultimate Guide to 3D Animation: From Basics to Advanced Techniques
- Mitsubishi Electric proves heat pump compatibility with microbore pipework
- Why Small to Large Companies Continue to Use Dated/Dinosaur Technology
- 10 Ways Business Central’s Quality Inspector App Streamlines Quality Assurance
- 10 Ways Business Central’s Quality Inspector App Streamlines Quality Assurance
- The Rise of Sustainable Technology: Shaping a Greener Future
- Why Bullseye Engagement Offers the Best OKR Software for Businesses
- Web Development Companies in Canada
- How EasyPDF™ Forms Save Time & Money at Home and in the Workplace
- The One and Only 15-Second Digital Lien Waiver to Complete and Submit in Record Time Using the Free Adobe Reader
- The Impact of Employer Branding on Leadership Recruitment
- Augmented Reality (AR) in Business: Why Your Company Needs It
- Top 10 Reasons to Use Business Central’s License Plating App
- The Hidden Advantages of European Offshore Development Companies
- App Development: Transforming Ideas into Reality
- Automate you Chauffeur Service with A to Z Dispatch
- The Impact of Machine Learning and AI on Business: What the Future Holds In the modern busine
- Generate Flashcards Fast with AI: The Ultimate Solution for Developers
- Blockchain Interview Guide: Essential Questions and Answers for Success
- Eight Free Business Central Apps That You’ll Wish You Had
- How Artificial Intelligence (AI) and Machine Learning (ML) Are Transforming Computer-Based Trading Platforms
- The Role of Gas Engineers in Modern Energy Systems: Linking to Sustainability and Innovation
- The Significance of Stars in the Universe and Their Impact on Human Culture Throughout Evolution
- Exploiting Artificial Intelligence for Urban Mobility Transformation: A Case Study of Guatemala City
- Top 10 Ways Business Central Users Streamline Shipping
- The Impact of AI on Job Security and Availability in Africa: A Future at a Crossroads
- CNC Machining Vs 3D Printing: Which Technology Is Right For Your Project?
- The Future of Search: Embracing AI-Powered Search Solutions
- Low-Fidelity Vs High-Fidelity Prototypes: When To Use Each In Product Design
- MARKET SEGMENTATION