Feature Codes are nothing but a short combination of numbers that can be used to route incoming calls through any of the call management features of eConsole, the call management system. One of the most important advantages of using feature codes is that many different numbers can be reconfigured at the same time. If you do not use feature codes, you may need to manually reconfigure each number separately and it will be a very time consuming process. On the other hand, to make the job much easier and more efficient, all you need to do is apply the new configuration to a feature code and then route the numbers through this particular feature code for all the new settings to take effect instantaneously.

Feature codes are extensively used along with the Auto Attendant feature. It can be used to dial any of the call management features such as Hunt Groups or IVR Menus. The function of the Auto Attendant feature is to play a custom message that requests the caller to punch in a code followed by a preset key. The Auto Attendant will then route the call to the corresponding feature which has been set within the feature code of the call management system.

The following case studies serve to illustrate how Feature Codes can be used to greatly improve operational efficiencies of different organisations.

Case Study 1

Customer X runs a successful supermarket chain. He requires all the calls coming to the supermarket to be routed through to the central head office number. The business has 200 numbers in their account. This means that they have to manually configure each of the destination numbers in the call management system. This is laborious and time consuming. What Customer X can do is to configure a single Feature Code first in the required manner with the required settings. He can then route each of his 200 numbers through this particular feature code. So he does not have to manually configure each Feature Code separately. A vast amount of time and effort are saved.

Case Study 2

Customer Y has a large showroom. Customers have dedicated account managers who handle all their purchases and manage their accounts. Customer Y does not want each account manager to be given a direct access number. Instead what he can do is to provide a Feature Code that operates along with the Auto Attendant and IVR menu. The customers dial in and the Feature Codes are configured so that the call is routed directly to their account manager.

During out of office hours, the calls are routed to the personal voice mail boxes of the account managers. Feature codes can add advanced functionality to your 0871 numbers, 0844 numbers and 0330 numbers.

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