I am a customer service specialist with Undercover Hidden Cameras, with over 20 years of customer service experience I have come across questions ranging from the basics, to the more complex. Let me ease your mind with answers to those questions regarding the Sleuthgear Recluse and the Sleathgear HVR.

SLEUTHGEAR HVR & SLEUTHGEAR RECLUSE HIDDEN CAMERAS

*What can I use for power with the Recluse? The Recluse can run either through the power of its AC adapter, or the rechargeable battery included with the product.

*How can I turn off the LED lights on the Sleuthgear HVR? On the remote control, there is a LED button to turn off the light function on the Recluse.

*How much video will fit on an SD card? About 2 1/2 hours per GB depending on the density of light and colors of the subject being recorded.

*Will the power button on the remote control power the Sleuth Gear HVR's on and off? No. The power button will however control whether the indicators lights found on your Sleuth Gear are on or off. Use the remote to turn the lights off making your unit less conspicuous, or turn the lights on to determine if your unit is currently reocording.

*On the SleuthGear HVR's, what does FAST, FASTER, FASTEST mean under the sensitivity menu option? You can select the speed of MOTION TRIGGER snapshot JPG in MENU SENSITIVITY HIGH FASTEST (1.x seconds) FASTER (2 seconds) FAST (2.5 seconds). This is referring to the frame rate of the J-peg recording being able to record either 1 frame every 1 sec, 2 sec, or 2.5 sec.

*Why is there a small time gap between the recordings file? If the storage is set to over write there may be a time gap between the recordings when the old files are deleted.

*When I change the time of a scheduled recording it does not change why? Before you can change a recording time you must first reset it from 00:00 to 00:00then you will be able to change it deleted.

*What player software should I use to playback the recording files? You can use popular MPEG-4 player, i.e. Windows Media Player, VLC etc…Windows Media player is the most popular to play back the video, you will need to download the K-lite Codec for WMP, this can be found online at www.free-codecs.com or you may search for the download. Though we have found the VLC is the best choice.

*How long can date time last without outer power supply? RTC battery can last for 3 months without power supply (including battery power supply)

*How do play video files on a MAC? You must use VLC media player, if you don't have VLC media player you may download it from any online freeware site.

*What is the size of the SleuthGear HVR Air Purifier? SC9100 and SC9100C? 8 x 6 3/4 x 4 ¾

*Will the Recluse power an external camera? Yes, the Recluse can power and external camera up to 9 volts, only when using the provided power supply.

*How do I set the Scheduled Recording for my Sleuth Gear HVR or Recluse?

1. Press the MENU button on your remote control

2. Set the time and date

3. After the time and date is set access "Schedule Setting"

4. Press OK on the Remote control to bring up the SCHEDULE SET UP

5. Scheduled time will be set to 00:00 to 00:00 as a default, by selecting OK and then FINISH the scheduled time will be wiped clean.

6. Re- Enter the SCHEDULE SET UP

7. Use the directional arrows on the remote to highlight the SCHEDULE TIME and change 00:00 to your desired start time. NOTE: the system uses GST

8. After setting the start time use the right directional arrow on your remote and set the stop time. example: 08:00 to 17:00 GST = (8am to 5pm)

9. Select OK

10. Select FINISH

11. The Sleuth Gear HVR is now scheduled to record Sun – Sat from 8a.m. to 5p.m.

12. Repeat these steps to set a different schedule

I hope my experience has helped save you some time and aggravation and remember When a situation arises that may or may not be happening, ease your mind and gain true piece of mind with a hidden camera. SEE THE UNSEEN!!!