The advantages of incorporating a phone answering service in a small business

BusinessSales / Service

  • Author Mona Malik
  • Published May 27, 2011
  • Word count 340

The benefits of incorporating a phone answering service is explored in this article. This is helpful for small companies, business partners and entrepreneurs.

When you run a small business time is a precious commodity that you will find is in short supply.Prioritizing where and when you spend your time can make the difference between achievement and failure, profit and debt. It is therefore necessary for small businesses and entrepreneurs to transfer those tasks that do not contribute to the bottom line directly to others.

Employing staff can be a big step for most small businesses, the commitment to a regular salary, benefits and NI contributions can be a real burden for someone used to being self employed and working alone. However it is proven to be difficult for a business owner to work with no help.

Many business owners have confidence in on outsourced specialists in order to offer their services to customers. These include virtual receptionists, business coaches, or accountants. Incorporating these services mean you can focus more on achieving the set business goals and assign suitable responsibilities to employees .

Other benefits to employing a phone answering service are:

You never miss a call - when you're a busy business owner it's not uncommon to miss calls due to meetings, driving, or being on the other line but by missing calls you can miss out on business. Your business can gain from using a telephone answering service as you will be reassured that every phone call will be received.

Save on cost - rather than paying a full or part time employee, paying an answering service offers higher value for money. You won't have to worry about the individual's training or sick days as the company will ensure there is always a member of staff at your disposal.

Offer superior customer service - business owners have a varied skill set, but customer service doesn't always come naturally so having a fully trained customer service professional interacting with your customers can lead to greater customer retention and customer satisfaction.

If you are considering incorporating a [

telephone answering service](http://www.answermyphone.biz/) then you should visit AnswerMyPhone.biz which offer many services from virtual receptionist to outsourced call centre.

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