Health Care, Emotion or Logic?

Family

  • Author Andy Edley
  • Published July 12, 2011
  • Word count 2,845

Health care is a tremendously emotional subject, but in order to get the emotions right, it needs to be looked at logically.

This is about one small part of the mess that is health care delivery. My premise is we don’t need delivery, we need common sense. This is not meant to show how all of health care should work, only the one small part that is the simple act of going to a doctor. This process is made much more complicated than it needs to be with a system that delivers health care.

I know, I know, I hate math too, probably even more than you do! However, this is important enough that you should all pay attention for the few minutes it will take to read this. I’m about to build a very logical case for looking differently at a very emotional subject – your health care.

The health insurance companies have been stealing your money for years by telling you that doctor visits are just too outrageously expensive. They’ve convinced you – and your doctor – that you have to have insurance to go to a doctor.

It works like this: you visit a doctor and a few days later you get a copy of the bill that went to the insurance company. This bill will say something like, "the total amount that it cost to see the doctor was $225.00". Now you just got your pay stub the other day and on there was the amount that was withheld for health insurance. That was, let’s say, $225.00 for two weeks. ($450.00 a month is about average right now). If yours is different, humor me and don’t get hung up on that number.

The emotional part is that you breathe a huge sigh of relief that you had insurance so you could go to the doctor and you don’t have to pay the $225.00. The logical part is that you pay twice that amount every month to see a doctor maybe four times a year. You look at that doctor bill, (it says this is just your copy and not a bill,) and thank the great employment god that you’re one of the fortunate ones that has insurance.

What many of us ignore is even more important. Three to four months down the road you get the EOB, (Explanation of Benefits) letter. It comes from your health insurance company. This letter is written in insurance gobbledygook, or whatever the insurance companies insist is communication, and among that entire jumble of abbreviations and codes – is the absolute most important part. (Pay close attention to that, because that is truly what health care costs.) That is the part where the insurance company actually states how much they reimbursed your doctor. Most of the time that amount is somewhere between 25% and 35% of what was billed. You throw the EOB letter away or file it away and breathe another huge sigh of relief that at least the insurance company paid the doctor. The one thing most of us DO notice is the amount still owing – generally $0.00. (WHEW!) I mean they are taking nearly $450.00 a month out of your check. You should get something from that, right?

I’m here to tell you that when you unravel the Gordian knot of health care delivery – what most people call health insurance – it’s all a scam. You’re paying $5400.00 dollars a year for $35.00 doctor co-pays. It’s a scam. It’s a waste and it’s stupid.

I’ll say that again. It’s a scam! It’s a waste! And it’s stupid!

Here’s how it works. You go into the doctor and pay your co-pay. That is the only money your doctor sees for at least 90 to 120 days. Your doctor fills in your chart during and after the visit and turns that over to billing and coding. The billing department then turns what the doctor did with you in the examination room into a billing "code" (PPO RATE). This code is the basis for what the insurance company pays the doctor. There is no payment for the amount of time spent, or the extent of the knowledge he/she needed to acquire to make a diagnosis or treat you, or any sort of logical criteria. What she’s paid is strictly based on the PPO code.

The PPO code tells the billing office how much the doctor’s office should bill the insurance company in a dollar amount. Lets say that code xv1234 (Not a real code, I don’t know the code.) and the amount the code says the doctor should bill the insurance company – $225.00. Also at this point you get a copy of the billing that went to the insurance company. The actual bill goes to the insurance company. Remember, this is when you see that the actual amount the doctor billed was $225.00.

The doctor’s billing office spent anywhere from 30 to 60 minutes to code this bill, print it out, print out a copy for you and mail it out, plus do all the processing for their office. At the insurance company office now, the bill gets shuffled around and finally put into the process and goes on into claims. It gets shoved on the bottom of a stack with thousands of other claims.

Here is the part that keeps your doctor’s money from her. By law, the insurance company must respond within 30 days. So, on day 30, the billing office gets a form from the insurance company asking about the purpose of the visit – in other words, what symptoms did you exhibit that caused you to visit the doctor. It’s a form that could take another 30 to 60 minutes to process, record for the interoffice records and mail it out again. Remember, every piece of paperwork that comes in or goes out, must be processed in the doctor’s office. This new form now goes back to the insurance company claims department where it gets put back into their process and goes into the stack. Processing of paperwork is a time consuming and money gobbling procedure that is an inherent part of our beloved health care delivery system.

Once again, the insurance company must respond in 30 days, so on day 30, another form arrives at the billing office. This form is asking how the doctor treated the condition that you came in for. This requires another 30 to 60 minutes of billing office time. This is important, because if the doctor has stepped out of the normal and accepted practices of treatment – normal and accepted according to the insurance company – your doctor will not be reimbursed.

So far, the doctor has waited 60 days for her money. He/She’ll wait another 30 to 60 days to get it while the insurance company claims department processes the paperwork necessary to reimburse the doctor. At the end, the doctor gets $50.00 for the time she spent with you. So let’s say that you paid a $30.00 co-pay. The doctor got $80.00 for those eight minutes she spent with you.

HOWEVER, most of that money doesn’t go to the doctor. It goes toward the process to get the money from the insurance company. As much as $60.00 could be spent in the doctor’s billing office processing health insurance company paperwork, plus the normal overhead in the practice of medicine. So in the end, as much as $60.00 of the $80.00 that went to the doctor (75%) has been wasted.

Of the $80.00 that went though the doctor’s office for that visit – only $20.00 actually ended up in the doctor’s pocket. Is it any wonder that the doctor must see 20 or more patients a day to make it? Is it any wonder that you actually get less than ten minutes face time with your doctor?

I’ve just pulled apart one small portion of the hopelessly tangled Gordian knot of health care delivery. I’m about to show you how one doctor’s visit profits everyone in the system but the two it should – you and your doctor.

I’m often asked after this point in a discussion, a couple of questions.

1.) If it’s so bad for the doctors, why do they do it that way?

2.) Why does it work that way?

The answer to question number one is sort of a two part answer. The first part is that most doctors aren’t even aware of the finances associated with their practice. That’s why they hire a business manager. It is a very rare occasion when a doctor audits his/her books to see if there is a more efficient way of practicing the art of health care. If their practice isn’t doing well enough, they just look to take on more patients – that means they work harder – not necessarily smarter. The second part of the answer to question number 1 is that since they were in medical school doctors have been taught that, "this is the way you set up your practice." They are told from early on to take as many insurance patients as possible, so that they can have as many patients as possible.

This leads us to the answer to question number 2, "Why does it work that way?" The reason it works that way is that besides the health insurance companies making money from every doctor visit that is billed through them, the AMA does as well. That’s right, the same AMA that for years we trusted as our source for "good" health care information. The same AMA that we have all assumed is looking out for us and for doctors. The very same AMA who helped write the health care reform law. (As a part of their cooperation on endorsing health care reform they no doubt got concessions, only time and exposure will tell what those concessions are.) That same AMA makes money every time a claim is filed with a health insurance company. Because, here’s the deal, the AMA owns the royalties to all of the billing codes – remember the billing codes? They own the royalties to those and they profit massively from those royalties. It is the same AMA that also does a lot to determine the curriculum at the medical schools. So it makes a lot of sense that the medical schools teach doctors to "bill as much insurance as you can."

You see. it really is a numbers game. The unfortunate part of that is that unless you know the rules and the numbers, and understand how to play the game – you lose… and your doctor loses… every time.

You paid a $30.00 co pay for your doctor visit. Your doctor waited 120 days and got another $50.00 for a total of $80.00. After she paid her billing and collections department to collect that amount she, made a profit of $20.00. (Yes, if you stop to figure that out, it cost her $60.00 to collect $50.00. But the billing department has to earn their keep too, I guess.)

The health insurance company, based on the number of people in your risk pool and the premiums paid by that group, collected roughly $150.00 for that visit, for which they paid out $50.00. After they pay for the claims department, overhead, and other expenses, they walk away with $10.00 profit after the $50.00 they paid out. (This is according to the new government regulations in the PPACA.) Remember though, this happens millions of times every day in America – some insurance companies pay out a million dollars in claims every single day. And by law, if they pay out $1,000,000.00, they make $200,000.00.

Also in on the scam is the AMA. They collect a royalty for the billing codes that the doctor has to use to wring money out of the tightly clenched fist of the health insurance company.

Who else profited from this deal? Well, in all likelihood, there was a prescription written, because more than half of all doctor visits end up with a prescription in the end. So the drug company made some cash as well as the pharmacy. Plus, the insurance company made about 20% on the claim they paid for the pharmacy bill. While all of this does keep a lot of people employed, I suppose, it’s a HUGE waste of money!!!

Now here comes the solution. This is not meant to suggest that this is THE answer. One simple answer will not fix the massive mess that health care delivery has become. The following suggestion is one small part of the health care issue in America. Here are the numbers you can work to save money on your family’s health care,and let your doctor get paid for his/her time and effort.

It’s a simple suggestion; Pay cash when you go to the doctor. That’s right, negotiate the PPO rate (what the insurance companies have been doing for more than 40 years) with your doctor. Or join a program that has already done it for you. This works out well for you because you aren’t pre-paying for your doctor visits so the insurance company can make money on them. It works out well for your doctor because he gets paid immediately for the work he does today and he doesn’t have to go through the rigamarole of billing and collecting money from the insurance company.

Let’s say you have a sore throat you can’t quite shake. You to your doctor and because the doctor’s office knows you have negotiated a cash rate, you walk up to the desk and register for your visit. Because you or paying cash and can avoid all the paperwork, you are taken back to the doctor’s office pretty quickly, usually in five minutes or less – usually well ahead of those who showed their insurance card. (I’ll bet you didn’t realize that one of the reasons it takes so long to see your doctor is that there is a time consuming process of getting your health insurance policy confirmed and all the necessary paperwork in order, before the doctor can see you).

The doctor examines you, and usually you get at least twice as much time with the doctor as an insurance patient does, and in the end he writes a prescription for a generic antibiotic. You can fill that prescription at a local pharmacy for $4.00. You walk out of the exam room to the desk and pay your bill – for this visit lets say it’s $50.00. The total experience cost you $54.00 and took less than an hour of your time – including the trip to the pharmacy. Because you paid cash and there is no insurance paperwork that needs to be filed, the doctor keeps about $35.00 of the $50.00. There is a little time that’s necessary for filling out forms when you get there and filing of his charts afterward by his staff, but that’s about it for office staff. No one at the health insurance company knows you have gone, and even more importantly, no one in the government knows the doctor saw you. Everything was between you and your doctor.

In case any of you that are reading this think that having the government fix this is a good idea, you need only look at how Medicare and Medicaid work. The paperwork is more intensive for the doctors and the reimbursement is lower – in most cases 30% or more lower. If you actually think that the government can streamline the process, you need to look at the 159 new agencies, departments, and programs that the new health care reform law put in place to fix a simple one-to-one act of commerce, a visit to a doctor.

I can show you a PROGRAM that does this for you but the first thing you need to do is begin the education process on understanding health care delivery. If I showed you this program, it would only confuse you because it’s "different" than what you’re used to. However, once you understand the process, and once you understand the purpose of insurance, and once you can lose the emotional part of health care and look at it logically, you will learn to like and even love your new health coverage and your new money-saving freedom.

The great part about this program is you get the same re-pricing program for hospital stays, ancillary services, i.e. lab work, MRI’s, etc,. as well as dental, prescription discounts, vision care, alternative, chiropractic services, and more.

Most people believe implicitly that everyone else is a victim of the health care delivery system corruption, but they aren’t.

I can’t help those people – not right now – not until they too become serious about taking back control of their health care and stop letting others make the decisions for them. The statistics don’t lie. More Americans die from what we call "modern medicine" than from any other cause – including heart disease or cancer. Yet no one in the inner circle of health care, not the politicians, the AMA, AARP, health insurance companies, or even many doctor groups, mention the problem.

If you are ready to take the emotion out of your health care and look at it logically, then E-MAIL us or go to our web site for more information to learn how you can take back control of your family’s health care.

e-mail: jehealthcaresolutions@gmail.com

Web site: http;//www.jehealthcaresolutions.com

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