Four Keys to More Meaningful Customer Relations
Business → Marketing & Advertising
- Author Miguel Guerreiro
- Published March 2, 2012
- Word count 380
Four Keys to More Meaningful Customer Relations
Associated Print is your Bensalem Business Cards resource offering printing services including color printing, booklet binding and much more in the Bucks County area.
Companies lose an average of 10 to 30 percent of their customers each year. Much of this loss can be attributed to poor service. Companies that focus on customer retention tend to see profits grow anywhere from 25 to 100 percent annually. Nonprofits that focus on customer retention often see reductions in turnover and better results. In business, we all strive to provide outstanding customer service. Unfortunately, we don't always live up to those ideals. Here are four keys to unlocking richer, more meaningful relationships with your customers:
Learn your customers' names. Everybody appreciates being recognized when they walk into a place of business, particularly if they visit that company frequently. As the theme song to Cheers puts it, "Sometimes, you want to go where everybody knows your name." Make a concerted effort to learn the names of the people you come into contact with regularly, and greet them by name whenever possible.
But start with last names first. Of course, before you start addressing customers on a first-name basis, make sure they're comfortable with this practice. Some customers might find it disrespectful or "too" personal to have you greet them by their first name. Follow the customer's lead, if possible, or try starting with "Mr. Johnson," before calling your customer "Bob," particularly if they are not your peer.
Show genuine appreciation. Let your customers know you're glad to see them every time they walk through the door. Make an effort to greet people with a warm smile and an enthusiastic hello. Then back it up with outstanding service and a "can do" attitude. Thank your customers when they buy from you, and keep in touch to let them know they're on your mind... and appreciated for everything they do.
Avoid judgments and negativity. We've all heard the adage, "You can't judge a book by its cover." The same is true of people. Strive to approach each new or prospective customer with an open mind and positive attitude. Don't rush to judgment based on a first impression. Many times, those initial reactions and snap judgments don't hold up to the test of time.
See more great ideas like this at your Bensalem Business Cards printer Associated Print - http://associatedprint.com
Article source: https://articlebiz.comRate article
Article comments
There are no posted comments.
Related articles
- Essential Marketing Strategies for Small Businesses in 2024
- 10 Techniques for Achieving a Lean and Efficient Supply Chain
- Digital Marketing
- Stylish Dresses for Girls: Perfect for Special Occasions
- Airbnb Guest Favorite Badge: A Must-Know for Hosts
- Market Research vs. Consumer Insight: Understanding the Difference and Their Impact on Business Success
- Unveiling the Dynamics of SEO Services: A Comprehensive Guide
- DIGITAL MARKETING: Benefits, Strategies and Future Possibilities
- Local SEO: How It Can Impact Your Local Business
- How to Choose the Best Digital Marketing Agency for Your Business
- Why Gold Remains a Safe Investment in Kuwait’s Changing Economy
- Atish Kumar Singh: A Rising Star in Fiji's Marketing and Business Management Scene
- Business Growth with Ready Mailing Team's Comprehensive Regional Vice President Email List
- Key factors why eBay sales could drop
- The Impact of Artificial Intelligence on Digital Marketing
- Achieve Digital Success with BeKonstructive Marketing's SEO Consulting in Brisbane
- Introducing the HIIO Nax with 12000 Puffs: Spark the Extreme Flavor
- What Role Does Data Accuracy Play in Reaching Physicians Amid Shifting Market Trends?
- Pocket Option: Binary Candlestick Patterns
- Building a Strong Brand Fortress with SEO
- How Small Businesses Can Compete with Big Brands: A Guide to Thriving in the Digital Age
- The Impact of 3D Animation in Business: Enhancing Visual Communication and Marketing Strategies
- Steady Slope Marketing: Boost Your Business with Targeted Facebook Ads
- Steady Slope Marketing: Building Strong Brands for Lasting Success
- Steady Slope Marketing: Maximizing Growth with Google Ads
- Steady Slope Marketing: Building Custom Websites that Drive Growth
- Steady Slope Marketing: Unlocking Growth with Google Local Service Ads
- Steady Slope Marketing: Scaling Your Business for Long-Term Growth
- Steady Slope Marketing: Setting Up Small Businesses for Success in the Digital Age
- Steady Slope Marketing: Elevating Local Search Authority for Small Businesses