Student Complaint/Grievance Procedure at Stevens-Henager College
Reference & Education → College & University
- Author Raymond Gutierrezz
- Published April 13, 2012
- Word count 451
In every organization, there are bound to be misunderstandings or conflict that need resolving. Taking student complaints and grievances into consideration gives colleges a chance at quality improvement. It is the duty of the college to monitor and understand the complaints they receive and make the necessary changes in a way that can benefit both, the student as well as the college.
Stevens-Henager College is a well reputed college which provides driven and focused adults the chance to further their careers, by offering them programs in some of the most sought after fields in the industry, namely; business, information technology, healthcare and graphic arts. They strive to make this journey as smooth as possible by providing financial aid, student advisors, qualified instructors and online services.
Stevens-Henager college complaints are resolved keeping the best interest of the parties involved. Their complaint or grievance procedure is simple, uncomplicated and inexpensive. In case a student faces a problem that needs immediate looking into, he or she is asked to follow a few simple steps:
Step One
Discussion with the Campus Director: Any dispute or problem a student might have regarding policies, programs, performance, admissions, enrollment etc, should first be taken up with the Campus Director.
Step Two
Written statement to the Corporate Chief
Executive: If the dispute remains unresolved for whatever reason after having spoken with the campus director, a written statement explaining each party’s point of view and position should be submitted to the corporate chief executive.
Step Three
Mediation: If the dispute has still not been resolved, then the parties should be open to mediation. This is held in the city in which the student lives. Both the parties are expected to make a conscientious effort to resolve the dispute.
Step Four
Waiver of Jury Trial: The concerned parties forever waive their rights to a trial by jury; which means that they give up the right to a trial decided by a jury. Here, the case will not be decided by a jury, but by an arbitrator. This arbitration will be conducted by the Better Business Bureau (BBB) or the American Arbitration Association (AAA) and it will be conducted in Salt Lake City, Utah.
If, for whatever reason, one of the concerned parties cannot appear in person, they are given the option of being present through telephone or by video cast.
It is understood that, when it comes to two or more people, even though you might want to avoid conflict at any cost, chances of friction are always there. Stevens-Henager takes any problem that might crop up into careful consideration and looks at it as a chance for growth and improvement, while keeping the student’s best interest at heart.
Stevens-Henager college complaints are resolved keeping the best interest of the parties involved. Their complaint or grievance procedure is simple, uncomplicated and inexpensive.
Article source: https://articlebiz.comRate article
Article comments
There are no posted comments.
Related articles
- Start with the End in Mind: A Guide to Thriving in College and University Life
- How to Write the Williams College Admissions Essay (Little Ivy)
- How to Write the Harvard Admissions Essays
- Why Students Need Strong Time Management Skills?
- Exploring Power Dynamics in University Housing: A Sociolinguistic Study at the University of Stirling
- 4 Common Mistakes That DNP Students Make When Writing the Literature Review Section
- Enhancing English Proficiency at Yessenov University through Literature
- BULLYING AMONG STUDENTS AND ITS EFFECTS.
- The Importance of Community Services Courses
- Unveiling the Dual Nature of Energy: From Creation to Neutralization
- HOMO AESTIMARIS: A Dualistic Model of Human Evolution
- The Rising Value of a Superior Degree in Brazil Today
- The Science (and Mystery) of Free Will: With Implications for Determinism, Morality and Law
- The Mystery of Gravity: An Exercise of the Imagination
- The Jewish Lobby
- Is college worth it?
- Biology in the Bible: Evolution in the Garden of Eden
- From Hand to Mouth: The Happenstance of Human Language Origins
- Uncovering Social Engineering: Shielding Your Digital Strongholds
- Pitfalls in IELTS exams
- Study of Bacterial Mastitis in Dairy Cattle of Pokhara Valley, Kaski Nepal.
- What is the best college counseling service for Ivy League schools?
- Are college admissions coaches worth it?
- How do I choose a college admissions counselor? — The Ivy Institute
- The Ivy Institute Recognized in “15 Best Ivy League Blogs and Websites” by Feedspot
- Reviews of The Ivy Institute Come in the Form of Acceptance Letters!
- What is Harvard looking for? Why this question is a student’s biggest mistake. — The Ivy Institute
- Do you need a college admissions consultant?
- Five digits may change admissions: Will zip codes become the new affirmative action? — The Ivy Institute
- Essay: Wave/Particle Theory Revisited: In Support of de Broglie's Model