Six Ways to Weed out the Weak Players in the Cleaning Industry
- Author Dean Obrien
- Published June 8, 2012
- Word count 557
In the current digital world, we seem to have lost our patience for mundane things such as housecleaning. But at the same time, we continue to place priority on clean and healthy homes. Luckily there is a bunch of professional cleaners in Newcastle who can come to our rescue. The huge influx of foreigners into our shore in recent years means that there is now a wide availability of capable workforce providing cleaning services at competitive pricing.
Still, there a lot to choose from and you would want to be careful whom you want to bring your business to. Followings represent some factors that could make a difference:
Reliability and Flexibility
Is it an established business, or is it not a fly-by-night company? Is it known for delivering reliable services? Can you rely on them to carry out the cleaning without hassle, within the pre-agreed time slot?
Are they being flexible? What is their attitude like when you require a change in schedule? How prepared are them when you request for an ad-hoc job?
Necessary Skill-set
You could demand that the cleaners who appear at the doorstep to be sufficiently skilled. This is not just about to ensure quality work as they finish the task, but about the possibility of them to achieve the same time in less time. With certain level of skill, these workers can bring efficiency to their work and that will save hours for individual cleaning job, and subsequently your pocket as well.
Customer Service
There can be many interpretations in what makes good customer service. But in essence, it is about interacting with customers in a reasonable manner and in a respectable way. Companies who score high in the department of customer service level enjoy significantly more support from the customers than the competitions.
Insurance
A business owner can try as hard as he can to pre-empt undesirable incidents, but the possibility can never be truly ruled out. It is for this reason that insurance is an absolute must for all businesses, as a form of protection to itself and its customers.
Reputation
One struggle most consumers have is on how to make that judgment call when he or she has yet to start a business relationship with a company. Well there are a number of ways to bridge that gap. Start by looking into the offerings of the company as posted by itself and also through the testimonials that are being put on display over its website. Then search on the users' feedback on the web about the positives and negatives, and finally, embark a direct communication with physical customers of that company.
Cost
While we cannot undermine the significance of cost, it is important to remember ourselves that no business would be glad to offer cost reduction, without forsaking some aspects of the work promised. To the consumers' chagrin, it is often at the expense of quality work.
In the final analysis, the providers have to compete for the right to being called the best Newcastle Cleaning Company. When you deem the service you received is not consistently up to mark, you would want to switch company. As you try out more providers, with various degrees of satisfaction, spare some time detailing your observations on the web, thus establishing a mini rating system that other people can draw reference from.
Dean OBrien is the Owner of a cleaners newcastle and as such has expert knowledge of the cleaning industry in newcastle upon tyne.
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