Located in Ottawa, Ontario, Canada since 1978, Lee Valley garden tools are made by a family-owned company that promises the highest standards in the business. The company has been continuously ranked as one of the most innovative hand-tool design firms in the world. Under their own labels they produce a variety of high-quality gardening tools which gardening professionals have come to rely on.

Lee Valley places a high priority on being the best in the business for gardening tools. Their three main principles of business are:

• Customer satisfaction – Lee Valley guarantees that if customers aren’t happy with the tools they purchased within a 3-month period they can return them for a full refund, including shipping charges.

• Integrity – Lee Valley writes complete, truthful descriptions of all of their tools so that customers will know exactly what they are buying.

• Customers are treated like friends – Lee Valley employees tell it like it is when dealing with customers. They offer them the best advice like they would with a friend in order to reduce product returns.

The design staff at Lee Valley designs about a third of the products manufactured by the company. Veritas Tools, Inc. is the manufacturing branch of Lee Valley, and most of its tools have the Veritas label. The design staff consists of eleven people who research and develop the new product lines. Lee Valley guarantees they will listen to all customer comments, and the fact that several customers are now receiving royalties on designs they submitted certainly bears this fact out.

The design staff at Lee Valley consists of all trained industrial designers. They use the latest in CAD systems to draw, prototype, and test new products. They are also the ones who assess production costs and try to come up with a price that will net profits for the company while still being affordable for customers.

A Lee Valley garden tool catalog will offer you a wide variety of gardening tools that have either been produced in-house or procured from reputable firms. Some of the quality tools they sell include axes, garden carts, spades, forks, and shovels; pruning equipment; weeders; hydroponic accessories; trellises; and trowels.

Lee Valley is all about quality control, and their efforts can be seen in every aspect of their manufacturing processes. Before machining an entire production run, they test the parts carefully to make sure they are up to standard. If even the tiniest thing is wrong, such as a minor imperfection on the surface of the piece, all of the parts will be rejected. Parts can be rejected by both inspectors and production workers who find a problem.

Most of Lee Valley’s garden tool sales are done through mail-order. Their modern sales fulfillment facility runs all customer orders through a computerized system which tracks the orders from start to finish. Because of their excellent methods of inventory control, you can purchase Lee Valley products knowing that at least 98% are guaranteed to be in stock and ready to be shipped immediately.

Lee Valley attracts customers from all over the world because of its reputation for excellent customer service, high-quality merchandise, and affordable prices. Their guarantees stand behind every product they sell. It’s no wonder that Lee Valley garden tools are so popular.