Should you purchase your Payroll HRIS system from a Value Added Reseller?
Computers & Technology → Technology
- Author Clay Scroggin
- Published October 2, 2008
- Word count 858
Many business software companies offer sales, consulting and training services for their HRIS systems or combined Payroll HRIS systems through other independent companies, called business partners or value added resellers, AKA VAR’s. The question addressed with this article is are you better off to work directly with the vendor or working with one of their partners? The answer, just like most things, depends.
I might come across as a little biased with this article since I have actually worked as an HRIS system business partner for ten years but I will try my best to be objective. Realize that with all of the advantages I point out for working with both, it all depends on how skilled the vendor is versus how skilled the VAR is. This determination you will need to make based on replies from references and the number of years of experience the Payroll HRIS system VAR has.
Benefits of working with a Payroll HRIS system VAR
• Localized Payroll HRIS support and services
• Payroll HRIS system VAR may offer multiple products
• The Payroll HRIS software partner may, in fact, have more experience than the vendor offers
• Payroll HRIS system VAR may offer add on products or services not offered by vendor
Localized Payroll HRIS support and services is one of the reasons Payroll HRIS vendors work with business partners. The advantages from local support for the customer are obvious. I have, for example, a couple of clients located within a thirty minute drive from my house. With the ability to link into someone’s computer or provide training over the web, there are many services that had to be provided onsite that can now be offered over the web. There are, however, still times when there is no substitute for someone actually arriving on-site to address your issues. Over the years, I found that for whatever reason I discover far more while on-site than working remotely. Thus, I believe I offer clients improved service by being onsite. The additional obvious benefit of localized support is that when on-site training or services are required, the cost of travel is likely far less than working directly with the vendor unless they are located in your vicinity.
Many Payroll HRIS system VAR’s now offer multiple products. The advantage during the sales cycle becomes that s the VAR’s ability to determine your needs and make a recommendation of which HRIS vendor or HRMS vendor provides the closest match to your needs.
As I stated before, Payroll HRIS software system VAR’s or Business Partners are independent business that sell and support other HRIS vendors products. Many times these partners have been in business for a longer time than most, if not all, of the employees working directly for the vendor. We offer one product by a VAR on this site. Dresser and Associates has been working with the Sage Abra HRIS product for over twenty years. Obviously, the experience they have obtained with that system is going to be superior to that of anyone working directly for that Payroll HRIS vendor. Those that work directly for the vendor may have been fired, promoted, or left the company. HRIS system technical support departments or consulting staffs typically have some of the highest turnover rates in a software company.
The last benefit I would like to mention when working with a partner is that often times they are more familiar with other third party products or may have created their own to enhance the Payroll HRIS vendor’s application. For example, my company created several custom interfaces for specific industries we worked with. The vendors did not offer the same.
Questions to ask before working with a Payroll HRIS VAR
• How long have they been in business with the HRIS system you are considering?
• How many HRIS implementations has the vendor performed and exactly how many has the individual who will be setting up your system performed?
These two questions determine the "depends" caveat I referred to earlier. If the Payroll HRIS VAR has just started working with this software company, you might want to consider working directly with the HRIS vendor. If they are brand new to the HRIS system, they may be certified but unless they have a number of implementations under their belt, they won’t be as skilled as someone working directly for the vendor who may have greater experience. Don’t automatically assume the consultant employed by the vendor is going to be experienced; everyone has to perform their first install. Just don’t let the first one be you. Ask questions about the actual person who will perform your implementation to make sure. If they just became a VAR for the payroll HRIS application, they may or may not end up still working for that HRIS vendor a year down the road. So the benefit of localized support may be tossed out the window. When it comes to implementing any software application, but especially Payroll HRIS systems, experience is the greatest teacher. In short, make your decision primarily based on who, of the HRIS vendor and the VAR, has the most experience.
Clay C. Scroggin has over fifteen years of experience in the human resources software industry. Clay is currently the President and owner of CompareHRIS.com , a web site dedicated to assisting HR professionals with their search, selection, implementation and use of HR software. If you are looking for HRIS or HRMS software, make sure to try our free HRIS Software Selection Tool.
Article source: https://articlebiz.comRate article
Article comments
There are no posted comments.
Related articles
- 10 Ways to Transform Production Scheduling in Business Central
- Master the Art of Gamification with Our Engaging App
- 10 Reasons Business Central Users Leverage Advanced Inventory Count
- The Ultimate Guide to 3D Animation: From Basics to Advanced Techniques
- Mitsubishi Electric proves heat pump compatibility with microbore pipework
- The Role of AI Services in Customer Experience and Satisfaction
- Google DeepMind Launches Gemma 2: A New AI Model Revolutionizing Research and Development
- How Do AI Solutions Drive Productivity And ROI In Business?
- Is Verizon Total the same as Verizon Prepaid?
- What is the best prepaid phone company?
- Why Small to Large Companies Continue to Use Dated/Dinosaur Technology
- 10 Ways Business Central’s Quality Inspector App Streamlines Quality Assurance
- 10 Ways Business Central’s Quality Inspector App Streamlines Quality Assurance
- The Rise of Sustainable Technology: Shaping a Greener Future
- Why Bullseye Engagement Offers the Best OKR Software for Businesses
- Web Development Companies in Canada
- How EasyPDF™ Forms Save Time & Money at Home and in the Workplace
- The One and Only 15-Second Digital Lien Waiver to Complete and Submit in Record Time Using the Free Adobe Reader
- The Impact of Employer Branding on Leadership Recruitment
- Augmented Reality (AR) in Business: Why Your Company Needs It
- Top 10 Reasons to Use Business Central’s License Plating App
- The Hidden Advantages of European Offshore Development Companies
- App Development: Transforming Ideas into Reality
- Automate you Chauffeur Service with A to Z Dispatch
- The Impact of Machine Learning and AI on Business: What the Future Holds In the modern busine
- Generate Flashcards Fast with AI: The Ultimate Solution for Developers
- Blockchain Interview Guide: Essential Questions and Answers for Success
- Eight Free Business Central Apps That You’ll Wish You Had
- How Artificial Intelligence (AI) and Machine Learning (ML) Are Transforming Computer-Based Trading Platforms
- The Role of Gas Engineers in Modern Energy Systems: Linking to Sustainability and Innovation