Maintaining a Good Customer
- Author Paul Kinder
- Published June 11, 2009
- Word count 561
There are numerous ways in generating traffic to a site, as well as increasing the traffic conversion in affiliate marketing. It is always exciting to have a new customer at hand; a fresh transaction from a new client. Most significantly, these new customers must be very well taken care of to have a constantly buying customer. It may always be exciting to have a new customer, but that enthusiasm must never be swept and every new customer must always be a potential to another purchase.
Up-selling is a great task. It is a way to keep the bond with the current customers and bit by bit compelling them to have another purchase. As trust and confidence is already present, it must be maintained and proven with every purchased item or service.
The initial goal is to sell the basic products or services. Once the benefits are already highlighted and experienced by the customers, up-selling of other products or services that complement the initial purchase is best. The next offer must be kept as good as or better than the initial offer. This increases the foundation of trust and confidence.
Keep the interest of the customers as this leads to opportunities to offer goods or services with higher prices. With the way businesses go, profit also increases when higher priced items are sold. The main key is just to maintain the customers’ confidence on the business, always treating them as prospects to other products and services; thus customer service must be excellent.
Everything must always start with a very good deal. The quality of products or services must be of worth or greater than the cost paid to purchase them. This does not only build trust and confidence but also creates a way to let the customers speak well about the business, enticing other potential customers to take part of the products or services. The word of mouth is very powerful.
Next to having a good deal with a certain package is having another package with the same price but different products or services included. This is a good way to up-sell as it gives the customer further options as it is also a way to introduce other offers. A time goes by, feedback becomes apparent. This makes it easier to determine further needs of the customers. Once ready, another package of goods or services can be offered at a higher cost and with more inclusions.
When a good relationship with the customers is properly maintained, it is always easier to make further offers that could be at higher prices. However, it must always be noted that the benefits the customers get from the package outweighs the cost it has. To add, the relationship must continually be bonded with honesty and care. The product line need not all be spread out to the client, letting them choose what they need. It is better to offer a package serving as a solution to a certain concern. This creates a feeling that the customer is understood and taken care of.
On the other hand, this tactic is also useful to have a list of loyal customers. In case of having a new product to launch, these customers will also go with the business flow, having their part in purchasing goods from the business they trust. A lot of affiliate marketers became successful with this.
Paul Kinder is with Affiliate Marketing. His venture is very helpful for online business affiliates. For further details, see affiliate marketing
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