According to many media sources, customer services jobs are being increasingly outsourced to work from home companies and individuals. Customer service jobs also known as call centre jobs now regularly employ work from home customer service reps. in no small part this is down to a massive reduction in overheads for the company. This type of job is great for stay-at-home parents and physically challenged people.

There are numerous positions within this sector. You could be a technical advisor, IT support officer, call handler or many other things. Of course this type of job does require at the very least, some basic home equipment. A computer with an internet connection is essential as is basic computer knowledge, a reasonably current operating system and a phone connection. Other things that are also considered to be essential are excellent communication skills and the ability to handle varied, awkward and even abusive customers and of course some educational qualification.

So how do you get a customer services work-from-home job?

Set out below are five tips to help you find and understand this type of work:

1. The first thing you should know about this type of work is exactly what it is and how it works. It's pretty simple stuff really. The company hires you in much the same way as they would if you were to work at their call centre. The only difference being that when someone calls, the call is re-routed to your home/mobile phone or PC.

2. The second thing to understand is what type of duties you will be required to perform. Typically this type of job will involve things such as - processing transaction, taking and logging orders, dealing with complaints or refunds and providing technical support.

3. Who is a typical work-from-home employee? Well obviously anyone can potentially be a work-from-home employee, but these jobs are most commonly filled by disabled persons, mothers, retired persons, students and those who are unable to leave their homes (phobic's etc). Obviously there are many benefits to working-from-home. If you are fall into the category of someone who can't be away from their home for a standard working day but need to earn some income, you can select any of the customer service jobs according to your ability. It's now common place for agents hire, train and schedule jobs that are to be conducted online. You no longer need go out of your home to get a job.

4. Once you have decided to work at home, you must take care to do a lot of homework to select a legitimate home based customer service job. You will find that as you search for this type of job - offline and online (but more-so online) there are tons of websites offering these jobs. However; most of them will in some way or another be a "con".

5. When you have found a job that interests you and suits your skills, the final step is to submit your application and/or resume. Remember though, that it is a real job - take care to prepare your application, resume and prepare yourself for a potential telephone interview.

There are numerous benefits of doing customer service jobs at home.

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