With the credit crunch well and truly taking hold of council finances, more and more councils are left with the real problem of how to deliver world beating service levels whilst at the same time keeping costs low.

Taking an integrated approach, councils can now use a single point of contact for all service enquiries including bill payments, benefits, housing, family and other council services using an intuitive touch screen kiosk based system.

Working with Early Years and Family Information Services for many councils in England and Wales Kiosks4Business have developed a comprehensive solution for delivering access to services for clients to interface with their local council.

This has been so successful that 15 councils have already implemented our systems in their FIS programmes, many of which are now expanding their systems into services for extended schools. Our systems are also in the NHS where they are used to provide healthcare information and access to services.

Our touch screen information point systems provide a comprehensive service to all of your customers and helps to guide them to the information or point of contact they are looking for. From the outset the system is designed to engage with the user by using bright colours, simple messaging and easy to use touch-screen interface. Use of the optional ‘warm phone’ enables your customers to talk to a real person and enables the system to operate as a ‘virtual receptionist’. Our systems can provide housing information for one customer, then benefits help for the next.

Features:

Attract loop provides branding and messaging to encourage use

Telephone handset touchscreen-driven phone for low cost calls

Printer to print the information to take away

Email me: users can receive an email linking to the content of interest

Real-time usage statistics create your own usage reports

Text Me Users can receive text messages having subscribed to the service.

Green credentials: our systems are low power and

automatically turn on and off each day

Branding kiosk colour and plastic facia can be branded to suit

Touch-screen kiosks Wall, Desk or free-standing

Bluetooth advertising Send free messages to users mobile phones in order to encourage use

Key Benefits:

Reduce queuing times – many enquiries can be dealt with using the information point only.

Deliver efficient, high quality and effective customer service with common branding across all locations.

Challenge existing service delivery and push boundaries on behalf of customers

Usage statistics – what are your customers looking for? How well are you doing?

Kiosks

Our public information point software is designed for use with touch screen kiosks. Our touch screen kiosks can be wall- or desk-mounting as well as free-standing. Designed to be silent in operation and with low power consumption, they are reliable and inobtrusive. They also provide maximum branding opportunity by employing a digitally back-printed acrylic fascia. Our kiosks feature vandal resistant stainless steel keyboards with integrated trackball, touchscreen and warm phone.The systems can be connected using your existing IT infrastructure or we can supply broadband connections and implement all connectivity for you.