Beyond the buzzwords like remote access and remote support, web conferencing presents an efficient method for establishing and maintaining contact. While few people may stop to think about the human input of this fast growing communications facility, the two go hand in hand. Despite geographical divides once overcome by air travel, web conferencing continues to add a human touch to business communications.

For every bit of computer software, there are probably roughly equal numbers of those who manage its operations effortlessly, and those who don’t. It is comforting to know that with software and hardware issues, help is always close at hand. This is essentially what remote access and remote support are all about.

What is Remote Support?

Remote access or support simply refers to the ability to access one or more computers from a different location, often a distant one. Remote access should not be confused with remote control which enables one user to take control of another PC. It basically means that the remote computer is a host on the available network. This allows the user to access files in a manner similar to being in the actual location, albeit at slower speeds.

Remote support provides an outlet for troubleshooting or handling any type of technical issue that may arise. Essential tools for access and support of this type are computers, a modem, and PC access software. Advantages of using these features include:

• Computers can be accessed at anywhere and at any time

• It enhances workflow by ensuring that relevant data is always accessible

• Technicians can deal with problems without leaving their stations

• Support can be provided to more than one person at a time

Remote Access Software vs. Web Conferencing Software

Naturally, tools that improve accessibility have grown in numbers. Nowadays, there are software options made specifically for enabling remote access. Before committing limited funds to one of these however there are certain points to consider including:

• Many netmeeting vendors also provide remote access and support as part of their packages

• Web conferencing software is better value for money, as it can do so much more than provide access to remote PCs

Never Losing the Human Touch

In the same way that some people are reluctant to deal with pre-recorded messages, meeting online can also pose challenges. Simply put, some individuals prefer face-to-face interaction, whether it is a meeting, or getting help with technical problems. For this reason, nothing will make a better impression than adhering to the usual standards of timeliness and efficiency. Even those who are initially reluctant to accept being assisted remotely will respond to a job that is well done. Some companies opt for appliances like RHUB Communication’s 4-in-1 Web Conferencing and Remote Support Appliance. Such devices enable crisp audio, which can help to maintain that personal touch for employees and clients in need of remote support.